●   DEMO PROTOTYPE · Vision preview, not live software · All names and content are illustrative Apply for real → Back to home →
Platform walkthrough

See how MindBank
works end-to-end.

A guided preview of the full platform — from the moment a contributor decides to share, through to the moment an organization uses what they've learned.

01 / The contributor experience

For people with lived experience.

Walk through what happens when a survivor decides to contribute — from first contact through pre-screening, contribution, review, approval, and payment.

10steps
~3min
Start contributor journey →
02 / The organization experience

For organizations that serve survivors.

Walk through what happens when an organization subscribes — from application and vetting through onboarding, content access, and impact reporting.

10steps
~3min
Start organization journey →

A project and social enterprise of ElevateHER Mental Health Support Services Canada

Step 01 of 10 Discover

Share what you've learned.

MindBank is a paid, trauma-informed platform where survivors share insight that helps organizations do better work. Your story stays yours. Your time is compensated. Your safety comes first.

What contributing looks like
✓

Apply when you're ready

Tell us a bit about yourself. No pressure, no commitment.
✓

A conversation with our clinical reviewer

A paid, supportive intake conversation to make sure participating is right for you.
✓

Contribute in whatever form fits

Written reflections. Recorded interview. Voice memo. Prompted responses. You choose.
✓

Approve before publication

You see exactly what will be shared. You approve it. You can change your mind any time.
✓

Get paid

Payment within 14 days of publication. Real money for real expertise.
← Back to start
Step 02 of 10 Apply

Tell us a little about you.

This is the start, not a commitment. We'll review your application and reach out within 5 business days.

Basic information
Areas of experience you'd like to share
Mental health navigation
Anxiety, depression, accessing care, system advocacy
Intimate partner violence
Recovery, safety planning, system experience
Housing instability
Experience with shelters, transitional housing
Other
Tell us in the conversation what's most relevant
i
This screen is illustrative — the form is pre-filled to show what an applicant sees. Apply for real here →   Or click "Continue walkthrough" to see what happens after submission.
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Step 03 of 10 Pre-screening scheduled

A conversation, on your terms.

Your application has been received. A licensed clinical reviewer will join you for a 30-minute paid conversation — to walk through the platform, answer questions, and confirm participation feels right for you.

Pre-screening confirmed

A confirmation email is on its way. You can reschedule any time without explanation.

Reviewer
Dr. Sarah Chen, RP
Date
Tuesday, May 21 · 2:00 PM AST
Format
Video call · 30 minutes
Compensation
$75 honorarium · regardless of outcome
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Step 04 of 10 Pre-screening conversation

The intake conversation.

A structured but relational conversation. The reviewer covers these areas with you, and documents your preferences — so the rest of your experience honours them.

Conversation checklist
1

Platform walkthrough

How MindBank works, what subscribers see, what stays private.
2

Stability check-in

A trauma-informed conversation about whether participating right now is supportive for you.
3

Boundaries and preferences Recording your answers

What you do and don't want to share. What forms work for you. What support you need.
4

Compensation and consent

Reviewing the contributor agreement together.
5

Check-in schedule

When and how often we'll connect throughout your contribution.
Your preferences (recorded during conversation)
Can be changed at any time
Always honoured by the editorial team
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Step 05 of 10 Sign agreement

Consent, in your hands.

Your agreement. Your terms. You can revoke it at any time, for any reason, without explanation.

1. Your content stays yours.

You own everything you contribute. MindBank is licensed to publish it through our platform under the terms below — nothing more.

2. Anonymity is the default.

Your name, identifying details, specific dates, and geographic specifics will be removed before any organization sees your contribution. You review and approve every published version before it goes live.

3. Consent is continuous.

You can revoke consent at any time, for any reason, without explanation. Within 24 hours of your request, your content is removed from the platform. Within 30 days, it is removed from all backups.

4. Compensation is standard.

You will be paid $100–$200 per substantive contribution within 14 days of publication. If your contribution is later used in commercial work, you receive additional compensation.

5. Your data lives in Canada.

All identifying information stays on Canadian-region servers. We follow PIPEDA. Your details are never shared with subscribing organizations.

6. We will not.

We will not sell your data. We will not allow content to be used to identify or surveil any individual. We will not release content without your explicit approval. We will not retain your data beyond what you've consented to.

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Step 06 of 10 Choose format

However works for you.

There's no right way to share. Choose what feels comfortable today — you can switch any time.

Written reflections

Type your own response to a thoughtful prompt. Take your time. Save and return.

Recorded conversation

Talk to our editorial team. We listen, transcribe, and turn it into your contribution.

Voice memo

Record a voice note when something comes to mind. We turn it into a written piece you approve.

i
All formats produce the same end result: a written piece, anonymized, that you fully approve before publication. The format only affects how you create it.
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Step 07 of 10 Compose contribution

Your first piece.

A prompt — never required, just a starting point. Write as much or as little as feels right. Saves automatically.

Prompt

What's something an organization could have done differently — that would have made the experience meaningfully better for you?

You can answer this prompt directly, or use it as a jumping-off point for whatever you'd most like to share. Skip the prompt entirely if you'd prefer.

Saved 12 seconds ago · Only you can see this draft
187 words · approx. 2 min read
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Step 08 of 10 Editorial review

In careful hands.

Your contribution is being reviewed by our editorial team and clinical reviewer. You'll see every change before it's published — and you have final approval.

Your contribution's progress
✓

Submitted by you

May 21 · 4:18 PM
Your draft has been received and stored on Canadian-region servers.
✓

Editorial draft preparation

May 22 · Marina, editor
Light editing for clarity and flow — your voice and meaning preserved exactly.
3

Anonymization pass In progress

May 23 · Senior editor reviewing
Removing any identifying details to your specifications. Specific dates, locations, and individuals will be generalized or removed.
4

Clinical review

Dr. Chen reviews for trauma-informed handling and care concerns.
5

Your final approval

You see the finished version and either approve or request changes.
i
Average review time: 5–7 business days. We'll email you when it's your turn to approve. You have unlimited time to review and can request any number of changes.
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Step 09 of 10 Approve final draft

Your final say.

Compare your original and the publication-ready version. Approve, request changes, or withdraw entirely — it's your call.

Your original

Submitted May 21

When I first walked into the intake office, the front desk asked me to fill out a six-page form. I was already exhausted. I'd already told my story to two other people that day. The questions on the form weren't bad questions, exactly — they just didn't acknowledge that I was a person who had already been carrying this for years.

What I would have wanted, more than anything, was for someone to say: "We have a lot of paperwork, but you don't have to do it all today..."

Anonymized · ready to publish

Reviewed May 24 · Dr. Chen approved

When I first walked into [a service provider's intake office], the front desk asked me to fill out a six-page form. I was already exhausted. I'd already told my story to [multiple staff members] that day. The questions on the form weren't bad questions, exactly — they just didn't acknowledge that I was a person who had already been carrying this for years.

What I would have wanted, more than anything, was for someone to say: "We have a lot of paperwork, but you don't have to do it all today..."

Three changes were made

· "intake office" generalized to "[a service provider's intake office]"
· "two other people that day" generalized to "[multiple staff members]"
· No other changes were made. Your meaning, voice, and emphasis are preserved exactly.

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●

Your contribution is live.

Approved May 24 · Published to the MindBank library where vetted organizations are now learning from your insight.

$150
Honorarium paid
14 days
To your account
∞
Right to withdraw
Your dashboard
Contributions to date
1
First piece published
Total compensation
$225
Including pre-screening
Times accessed by orgs
0
Updates as orgs view it
What happens next
  • →
    Payment processes within 14 days via your preferred method.
    e-Transfer · m.r@example.ca
  • →
    Quarterly check-in with your editorial team.
    No pressure to contribute again — just a conversation.
  • →
    Your control continues forever.
    Withdraw any time. Edit any time. Pause any time.
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Step 01 of 10 Discover

Better-informed services.

Your team needs to understand the lived realities of the people you serve — without the cost of repeated, extractive consultations. MindBank gives you continuous access to ethically-stewarded survivor knowledge.

What your subscription includes
✓

Curated learning library

100+ trauma-informed pieces from paid lived-experience contributors.
✓

Themed collections

Pre-organized by topic, region, and use case — for training, program design, and policy.
✓

Team training scenarios

Case-based modules built from real (anonymized) contributor experience.
✓

Quarterly themed updates

New content, new themes, new contributor voices — every quarter.
✓

Annual impact partnership

A guided process to capture and report what your team has learned and changed.
← Back to start
Step 02 of 10 Apply

Tell us about your work.

Every subscribing organization is vetted before access. This helps us protect the contributors whose insight you'll be learning from.

Your organization
How your team will use MindBank
Staff training and onboarding
Building trauma-informed practice across our team
Program design and review
Reviewing existing programs against survivor insight
Policy and advocacy
Submissions to government, funders, and partners
Research with separate ethics approval
Requires additional review and contributor re-consent
Primary contact
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Step 03 of 10 Vetting in progress

Reviewing your application.

We take this step seriously. Vetting protects the people whose insight powers MindBank — and ensures the organizations we work with align with our values.

Vetting in review

A typical review takes 3–5 business days. We'll be in touch by phone for a brief follow-up before approval.

Application received
Apr 28, 2026 · 10:42 AM
Stage
Step 2 of 4 · Background review
Reviewer
MindBank organizational vetting team
Estimated decision
May 3, 2026
What we're checking
✓

Organizational legitimacy

Registration, leadership, public presence verified.
2

Alignment review In progress

Reviewing your stated use against MindBank's values and contributor protections.
3

Brief follow-up call

A 15-minute conversation about expectations and ethical use.
4

Decision and onboarding

Approval, tier selection, agreement signing, access provisioned.
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Step 04 of 10 Choose tier

Approved. Choose access.

Three subscription tiers. All include unlimited team access and quarterly content updates. Choose the depth that matches how your team will use MindBank.

Tier 01
Basic
$600 / year
  • Full library access
  • Quarterly content updates
  • Up to 10 staff accounts
  • Basic impact reporting tools
  • Email support
Tier 02
Standard
$1,200 / year
  • Everything in Basic
  • Unlimited staff accounts
  • Custom theme collections
  • Annual impact partnership session
  • Themed monthly briefings
  • Priority support
Tier 03
Premium
$3,600 / year
  • Everything in Standard
  • Custom training scenarios
  • Dedicated relationship lead
  • Co-designed program reviews
  • Quarterly impact partnership
  • Speaker series invitations
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Step 05 of 10 Ethical use agreement

The terms that bind us.

This agreement is what makes MindBank possible. Every subscribing organization signs it. It protects contributors — and it protects you, by making expectations clear.

1. Permitted uses.

Subscribing organization may access content for: staff training, program design, policy submissions, and the specific uses identified in your application. All other uses require advance written approval.

2. Prohibited uses.

Content may not be: redistributed externally, shared with third parties, used to identify contributors, used in carceral contexts, used in commercial reuse without renewed consent, or used in any way that could harm contributors or their communities.

3. Attribution and citation.

When citing MindBank content in internal documents, attribute as: "Source: MindBank lived-experience library." Never attempt to credit individual contributors. Never link content to specific demographics in ways that could identify.

4. Annual impact reporting.

Organization will participate in an annual reflection on use, learnings, and changes. This is collaborative, not punitive — it's how we demonstrate the platform's value.

5. Notification of misuse.

Organization will notify MindBank of any actual or suspected breach of this agreement within 5 business days.

6. Audit and accountability.

MindBank may suspend access on credible suspicion of misuse, pending investigation. Confirmed misuse results in subscription termination, contributor notification, and may include public disclosure.

7. Term and renewal.

One-year term. Auto-renewing unless cancelled with 30 days notice. Pricing changes communicated at least 60 days before renewal.

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Step 06 of 10 Onboarding

Welcome to the library.

Your subscription is active. Your team has access. Here's how most organizations get started.

Your organization at a glance
Subscription
Standard
Active through May 3, 2027
Staff accounts
1 / unlimited
You can invite your team
Library size
147
Pieces · 12 themes
Suggested first steps
  • 01.
    Invite your leadership team
    Start with 2–3 people who'll champion use across programs.
  • 02.
    Browse your "Welcome" collection
    A curated set of pieces matched to your stated use cases.
  • 03.
    Schedule a kickoff session
    A 30-minute walk-through with our team to set expectations and answer questions.
  • 04.
    Pick one program to begin reviewing
    Start small. Apply learnings. Track changes. We'll capture the impact together.
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Step 07 of 10 Browse library

The library, organized for you.

Themes, regions, formats — filter however your team needs to. Every piece is anonymized, contributor-approved, and clinically reviewed.

All themes Mental health IPV +12
Service experience

"What I would have wanted, more than anything..."

A reflection on first-contact with intake processes — and what one small change would have meant.
5 min read · National · Mental health
Practice case study

The two minutes that changed everything

When the intake worker asked the right opening question. A reflection on what a good first conversation looks like.
4 min read · Atlantic · Mental health
Training scenario

"I had already told it three times today"

A scenario for staff training: how repeated disclosure compounds trauma — and what to do instead.
Scenario · 8 min · National · IPV
Reflection prompt

What survivors said about waiting rooms

Six anonymized perspectives on what physical space communicates — and what to consider in your own facilities.
6 min read · National · Multiple themes
Policy insight

The forms before the conversation

Why intake paperwork at the wrong moment is a service-design failure, with reflections from three contributors.
7 min read · National · Service design
Lived expertise

Crisis isn't always loud

A contributor's reflection on what crisis presented as for them — and what staff training could include.
5 min read · National · Mental health
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Step 08 of 10 Use content

A reading from the library.

An anonymized, contributor-approved piece your team can read, save, share internally, and discuss in trainings.

Service experience National Reflection
Published May 24, 2026
5 min read

"What I would have wanted,
more than anything..."

A reflection on first contact with intake processes

The questions on the form weren't bad questions, exactly — they just didn't acknowledge that I was a person who had already been carrying this for years.

When I first walked into [a service provider's intake office], the front desk asked me to fill out a six-page form. I was already exhausted. I'd already told my story to [multiple staff members] that day.

"What I would have wanted, more than anything, was for someone to say: 'We have a lot of paperwork, but you don't have to do it all today. What's the most important thing for us to know right now?'"

That single sentence would have changed everything about how I experienced that day. It would have told me that the system was bending to fit me, even just a little, instead of the other way around.

The information would still have gotten captured. The forms would still have gotten filled. But I would have left feeling seen instead of processed.

Save to collection Download for training Discuss with team Add to training module
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Step 09 of 10 Track impact

Annual impact partnership.

A structured but conversational reflection on what your team has learned — and what you've changed because of it. Required for renewal. Useful for funders.

Library use this year
Pieces accessed
87
↑ Above platform average
Staff using regularly
14
Across 3 programs
Trainings using content
6
Including 2 mandatory modules
What's changed
Staff confidence in trauma-informed practice
+78%
Time spent on lived-experience consultation
−64%
Programs reviewed against survivor input
3 of 3
Service design decisions informed
11

Reflection questions

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●

Year one complete.

Your annual reflection has been received. Renewal confirmed for May 2026 – April 2027.

87
Pieces accessed
14
Staff regularly using
11
Decisions informed
What renewal includes
  • →
    Continued unlimited library access
    Plus all new content added quarterly throughout year two.
  • →
    Custom Indigenous and rural voices collection
    Based on the gaps you identified — we'll be in touch as new pieces are added.
  • →
    Year-two impact partnership
    Building on what you've already changed.
  • →
    The same ethical commitments — to you and to contributors
    No drift. No surprises. No surveillance.
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